MAINTENANCE + CONTINUED DEVELOPMENT
Ready for launch.
Supported beyond it.
Digital platforms need care as your business changes.
We provide maintenance, technical support and ongoing development for agreed projects, helping you keep the platform useful as content, devices and requirements evolve.
Apps · Websites · Content management
THE THINKING BEHIND THE WORK
Launch is a milestone.
The work continues.
A practical support arrangement starts with understanding the platform and the level of help you need.
We discuss maintenance, updates and future improvements alongside the project itself. The scope is agreed around the technology, the way it is used and the work you want us to take on.
WHAT WE CAN HELP WITH
The details that
make the difference.
Scope shaped around your project, rather than a fixed list of features.
01
Maintenance & updates
Agreed upkeep for the app, website or CMS as the software and platform requirements change.
02
Technical assistance
Help investigating issues and understanding the options for resolving them.
03
Incremental improvements
Plan additions and refinements as you learn more about what your users need.
04
Ongoing collaboration
A continuing relationship with people who understand the project and its background.
SUPPORT THAT FITS YOUR PLATFORM
Clear expectations.
Useful ongoing care.
The right support arrangement reflects the technology you use, the people who rely on it and the changes you expect to make.
We agree what is covered and how work is handled, so that everyday maintenance and future development can be planned with confidence.
AGREED AROUND YOUR PROJECT
What we establish together
01 / Your platform
The software, access and dependencies we need to understand.
02 / The scope
The maintenance and technical assistance included in the arrangement.
03 / How we work
How to raise an issue, agree priorities and keep track of progress.
04 / Future improvements
How new features and larger changes are scoped and agreed.
FROM CONVERSATION TO COMPLETION
A clear way forward.
01
Review
Understand the platform and current requirements.
02
Agree
Define the support scope and arrangements.
03
Maintain
Carry out the agreed work and investigate issues.
04
Improve
Discuss useful changes as your needs develop.
QUESTIONS WORTH ASKING
Before you
get started.
That depends on the agreed arrangement. Routine maintenance, new features and larger changes should be clearly distinguished in the proposal.
We would first need to review the technology, code and access arrangements before confirming whether we can take it on.
Any response commitments need to be agreed as part of the support arrangement. We will discuss your requirements and confirm any response commitments in the agreed scope.
JOINED-UP DIGITAL EXPERTISE
Part of a bigger picture.
LET’S TALK ABOUT ONGOING SUPPORT
What do you
have in mind?
Tell us where you are now and what you would like to achieve. We can help you explore the next step.
Prefer a conversation? Give us a call.
Creative thinking.
Considered digital solutions.
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